Come Together — Divano
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@luxumicasa.com. Please note that returns will need to be sent to the following address: 34QX+5HP - DUBAI MARINA - UNITED ARAB EMIRATES
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@luxumicasa.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@luxumicasa.com.
- How can I initiate a refund for my purchased product? To request a refund, please contact our customer service team through our Contact Us page or by emailing info@luxumicasa.com. Provide your order details and reason for the refund, and our team will guide you through the process.
- 2. What is your refund timeframe? Refunds are typically processed within [X] business days from the date of approval. However, the exact timeframe may vary based on your payment method and financial institution.
3. Are there any conditions for a product to be eligible for a refund? Products must be in their original condition, unused, and in the original packaging to be eligible for a refund. Please review our Returns & Exchanges page for detailed eligibility criteria.
4. Can I get a refund for a customized or personalized product? Unfortunately, customized or personalized products are generally non-refundable. Contact our customer service team for specific inquiries regarding customized orders.
5. What happens if I receive a damaged or defective product? In the rare event that you receive a damaged or defective product, please contact our customer service team immediately. We will arrange for a replacement or initiate a refund, depending on your preference.
6. How will the refund be processed? Refunds will be issued using the original payment method. If the payment was made by credit/debit card, the refund will be credited to the same card. For other payment methods, our team will provide further instructions.
7. Can I get a refund if I've changed my mind about the purchase? Yes, we offer refunds for change-of-mind purchases within a specified timeframe. Please refer to our Refund Policy for details on eligibility and conditions.
8. Are shipping fees refundable? Typically, shipping fees are non-refundable. However, if the refund is due to an error on our part or if you received a damaged/defective item, we will cover the return shipping costs.
9. How can I track the status of my refund? Once your refund is processed, you will receive a notification along with any relevant tracking information. If you have concerns, you can contact our customer service team for assistance.
10. What if I have additional questions or concerns about the refund process? Feel free to reach out to our customer service team through our Contact Us page. We're here to assist you with any additional questions or concerns you may have regarding refunds.
Please note that the information provided here is a template, and you should tailor it to fit the specific details of your luxury e-commerce shop's refund policy and contact details.
- Envío a todo el mundo
- Stock bajo - quedan 3 artículos
Il rivestimento del sistema divano Come Together è in Pelle Frau ® o in tessuto. Per enfatizzare la sensazione di solidità, il divano può essere arricchito lungo tutto il perimetro inferiore da una fascia in cuoio, decorata da passanti che richiamano le cinture e la piccola pelletteria. La versione senza fascia valorizza la leggerezza del design.
In epoca social e post social, il sistema divano Come Together è il luogo della condivisione reale, un invito a riscoprire la dimensione della vicinanza fisica e concreta, dello scambio di idee ed emozioni dal vivo, del guardarsi negli occhi. Ogni elemento è progettato per accogliere e avvicinare. Ludovica Serafini e Roberto Palomba progettano un sofa system ultra contemporaneo: la logica compositiva si basa volutamente su un numero limitato di moduli, studiati per rendere possibili combinazioni infinite.
Dettagli del prodotto
- Brand: Poltrona Frau
- Design: Ludovica Serafini + Roberto Palomba
- Codice modello: 5634
- Materiali: Pelle, Tessuto, Cuoio, Acciaio, Alluminio
Il prezzo in euro, IVA inclusa per il mercato italiano, si riferisce alla configurazione selezionata. Le immagini illustrano il modello; colori e finiture possono variare secondo la versione scelta.
Colori e finiture della collezione
BOTÈ | A CATEGORY: AUBERGINE, PEWTER, MOSS, RICE PAPER, SCARLET, SILVER BIRCH
BOUCLE | C CATEGORY: 101, 102, 103, 104, 105
BRUMAIRE | CATEGORY A: MELLOW, SHADOW
CALYRA | A CATEGORY: TWOFOLD ECRU, TAWNY WOOL, WOVEN STONE, COAL SMOKE
DAMIE | B CATEGORY: 429.011, 429.031, 429.032, 429.052, 429.058, 429.090, 429.110
GABAN | B CATEGORY: 1, 10, 13, 5, 5403, 7
GUATEMALA | B CATEGORY: BIANCO, ECRU, GRIGIO, CASTORO, SUGHERO, LAVAGNA, PIOMBO
HARUKA | A CATEGORY: LIGHT BROWN, LIGHT GREY, DUSTY BLUE, PEACH BROWN, POLLEN, WHITY
KALAHARI | C CATEGORY: COCOA, CORAL, FOREST, GOLD, GREIGE, IVORY, MÉLANGE GRAY, PISTACHIO, ROYAL BLUE, SALMON
LINAIRE | CATEGORY A: GLACIER, OCRE, PARCHEMIN, SAPHIR
LOOP | CATEGORY B: 02 CORDA, 13 FUMO, BLU, GREGGIO, MARRONE, PRUGNA
MELANGE | B CATEGORY: AGATA, LAPISLAZZULI, ARGENTO, RAME
MOLLIS | B CATEGORY: DUNE, FOG, MILK, SLATE, TRUFFLE
PALTO | B CATEGORY: BIANCO 01, TESTA DI MORO 10, TOPO 13
PENELOPE | CATEGORY B: 1700, 1705, 1710, 1722, 1724, 1760, 1762, 1779
RE-STIJL | CATEGORY C: INTO THE BLACK, FROZEN WHITES, BLONDE WOODS, PIER 1
SHINE | CATEGORY B: BEIGE, SILVER, DUSTY TAUPE, EARTHY OLIVE, GRAY
SOLSTICE | CATEGORY A: SANDY SILVER, MELANGE ROPE, PEPPERCORN, FLINT GREY
SUNCREST | CATEGORY B: WHITE WINTER, IVORY SAND, BURNT UMBER, DEEP MOSS, CRIMSON EARTH
SURI | A CATEGORY: AZUL, BEIGE, MAHOGANY, BUTTER, BLUE
TWILL | CATEGORY B: 004 COTTO, 006 ACQUA, 018 GRIGIO, 102 RUGGINE, 109 CENERE, 114 BEIGE
VELISSE | B CATEGORY: MARBLE, PEARL, MOONSTONE, TEAL, AGATE, OBSIDIAN
WOOL SATIN | A CATEGORY: DARK MARENGO, LIGHT MARENGO, CAYENNA, HONEY, NAUGAT, PEACOCK, TAUPE, TOBACCO
ZAHARA | B CATEGORY: LOOM WHITE, SILVER HEMP, SANDSTONE, OAK BARK, CLAY RED
ZIGGY | CATEGORY B: BLEACH BLUE, BURGUNDY, CHALK WHITE, COFFEE BEAN, COYOTE BROWN, LIGHT LILAC, LIMON VERDE, MIDNIGHT BLUE, OATMEAL, OLIVE DRAB, RED ONION, SEQUOIA GREEN, SUNFLOWER, TERRACOTA, ULTRAMARINE, WOLF GREY
PELLE FRAU® COLORSPHERE | SC 99: POLARE, AVORIO, LATTE BIANCO, STUCCO, CALICOT, ANTRACITE, FONDANT, CALYPSO, SIAM, CARMINIO ROSSO, EGGSHELL, PAGLIERINO, GINGER BREAD, MIMOSA, COCCIO PESTO, LACCA, GLAUCO, BENGALI GREEN, DARSENA, LIMO, ALPI, BRUGHIERA, CELADON, SELVA, VIRIDIANA, GEORGETTE, INCHIOSTRO, CYPRESS, AMIANTO, CHIFFON, TORTORA, BARDIGLIO, IRIS, VERMILLON, STEEL BLUE, BELLADONNA, UME, MIST, TOPO, FRESCO BLUE, MINERAL BLUE, ATLANTIC BLUE, ALCHEMY, SEPPIA, ABYSS, ARDESIA, QUARZO FUME, CAOLINO, TRAVERTINO, MAGGESE, CACHEMIRE, MAQUILLAGE, NOISETTE, BISCUIT, TONKA, PANNA, DAINO, CRETA, CAMEL HAIR, SIENA, TORBA, NOCE DI PECAN, VACHETTE, INDIA, CHIODI GAROFANO, SAHARA MARRONE, IROKO MARRONE, NOCCIOLA, BRUNO HAVANA, GARNET, BROSSURA, MATTONE, CARRUBO
PELLE FRAU® HERITAGE IMPACT LESS: CRIMSON, IVORY, ALABASTER, LIMESTON, MID-BLUE, JASPER, LODEN, ROOT, BRONZE, UMBER
PELLE FRAU® NEST: AMBRA, ARENARIA, ARGILLA, CALCEDONIO, CEMENTO, GRAFITE, MADREPERLA, POMICE, SILICE, LARIMAR, SALGEMMA, TERRA DI CASSEL, ADULARIA, ALMANDINO, AZZURRITE, CINABRO, GIADA IMPERIALE, PIETRA DI SOLE, QUARZO ROSA, ZIRCONE
PELLE FRAU® SOULFUL: DIANA, JOE, OTIS, RAY, STEVIE, SAM, ETTA, PATTI, CURTIS, JOSS, DONNY, AL
PELLE FRAU® VELVETY: BLACK PEPPER, CUMIN, DEEP LAVENDER, GREY SALT, PAPRIKA, SAFFRON, SESAME, CLARY SAGE, JUNIPER, ROSEMARY
RE-SADDLE: AVOCADO, AVORIO, CAFFE, COGNAC, NATURALE, ROSSO BULGARO, TORTORA, MATTONE, BLU ACCIAIO, QUARZO FUMÈ, MAGGESE, SEPPIA
SADDLE EXTRA: CAMMELLO, CARBONE, TESTA DI MORO, TALPA, CORDA, POLVERE
FINITURE METALLICHE: ALLUMINIO NERO, BRUNITO, RUTHENIUM
- Envíos a todo el mundo
Plazo de ENTREGA EUROPA , dispone de 48H a 10 días laborables de envío puerta a puerta.
Tiempo de ENTREGA MUNDIAL , tiene 1 semana a 4 semanas de tiempo de Entrega.
EMPRESAS DE TRANSPORTE
- AMAZONAS
- AMAZONE PRIME
- DARDO AZUL
- DHL
- DHL EXPRESS
- CORREO DEUTSCHLAND
- Departamento de policía
- FEDEX
- BUZONES DE CORREO ETC.
- CORREO REAL
- Unión Postal Universal
- Adventista del Séptimo Día
- Expreso de San Francisco
- ZTO EXPRESS
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